Hermox Document Solutions LLC
Privacy Policy
Effective Date: May 2026
Company: Hermox Document Solutions LLC
Website: hermoxdocumentsolutions.com
Email: [email protected]
Phone/Text: (800) 239-0986
State of Operations: Michigan, USA
1. Introduction
Hermox Document Solutions LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Hermox Document Solutions LLC collects, uses, stores, shares, and protects information when you visit our website, purchase services, submit forms, upload documents, communicate with us, use BlockMyDebt, or otherwise interact with our services.
BlockMyDebt is a self-help document preparation service offered by Hermox Document Solutions LLC. Hermox Document Solutions LLC operates BlockMyDebt and is responsible for the collection, use, storage, and protection of personal information submitted through BlockMyDebt.
This Privacy Policy applies to information collected through:
hermoxdocumentsolutions.com;
blockmydebt.com;
BlockMyDebt services;
Hermox Document Solutions LLC services;
Intake forms, checkout pages, scheduling forms, and client portals;
Email, SMS, phone, chat, and other communications;
Uploaded documents and files;
Payment, billing, and service records; and
Any related websites, forms, platforms, or services operated by Hermox Document Solutions LLC.
By accessing or using our websites or services, you agree to this Privacy Policy.
2. Important Relationship Disclosure
Hermox Document Solutions LLC is the legal operating entity, billing entity, merchant of record, customer support provider, refund-policy administrator, and document preparation provider for Hermox Document Solutions LLC services and BlockMyDebt services.
BlockMyDebt is not a separate law firm, debt relief company, debt settlement company, debt negotiation company, debt collection agency, or legal services provider. BlockMyDebt is a branded self-help document preparation service offered by Hermox Document Solutions LLC.
Hermox Document Solutions LLC is not a law firm and does not provide legal advice, legal representation, debt settlement services, debt relief services, debt negotiation services, debt collection services, or credit repair services.
3. Information We Collect
We may collect information directly from you, automatically through our websites or systems, from service providers, and from communications with you.
3.1 Contact Information
We may collect contact information such as:
Name;
Mailing address;
Email address;
Phone number;
Preferred contact method;
State, county, city, or jurisdiction;
Business name, if applicable; and
Other information you choose to provide.
3.2 Identity and Verification Information
Depending on the service requested, we may collect identity-related information such as:
Date of birth;
Last four digits of a Social Security number, if voluntarily provided and necessary for a service;
Driver’s license or identification information, if voluntarily uploaded;
Signature information;
Electronic signature records;
Authentication information; and
Other information used to verify identity, authorization, or account ownership.
We do not request sensitive identity documents unless they are reasonably necessary for a service, intake review, dispute record, or document preparation purpose.
3.3 Uploaded Documents and Case-Related Information
Because we provide document preparation services, you may provide or upload sensitive documents and information, including:
Court documents;
Lawsuit paperwork;
Summonses and complaints;
Motions, judgments, orders, notices, and pleadings;
Debt collection letters;
Creditor or collector correspondence;
Account statements;
Garnishment documents;
Default judgment documents;
Arbitration-related documents;
Settlement-related documents;
Credit or financial documents;
Payment history, balance, account, or debt-related information;
Business records or consumer documents;
Emails, letters, screenshots, or text messages related to your matter; and
Other information you submit for document preparation, review, intake, or support.
You are responsible for ensuring that any information or document you provide is accurate, complete, current, and lawfully provided to us.
3.4 Payment and Billing Information
When you purchase services, we may collect or process payment-related information, including:
Billing name;
Billing address;
Payment amount;
Transaction date;
Payment method type;
Last four digits of payment card, where available;
Payment authorization records;
Receipts;
Refund records;
Chargeback or payment dispute records; and
Related billing communications.
Payments are processed by third-party payment processors. Hermox Document Solutions LLC does not store full credit card numbers. Payment processors may collect and process payment information according to their own privacy policies, security standards, and legal obligations.
3.5 Communications
We may collect and retain communications between you and Hermox Document Solutions LLC or BlockMyDebt, including:
Emails;
SMS/text messages;
Phone call notes;
Voicemails;
Chat messages;
Form submissions;
Appointment notes;
Service updates;
Customer support messages;
Intake responses; and
Follow-up communications.
3.6 Website, Device, and Usage Information
When you visit our websites or interact with our online services, we may automatically collect information such as:
IP address;
Browser type;
Device type;
Operating system;
Pages visited;
Links clicked;
Referring URLs;
Date and time of visits;
Session activity;
Form activity;
Approximate location based on IP address;
Cookies, pixels, and similar tracking technologies; and
Other analytics or technical data.
3.7 AI-Assisted Tool Data
Some Hermox Document Solutions LLC and BlockMyDebt services may use artificial intelligence or AI-assisted tools to support intake review, document analysis, document organization, document drafting, case summary generation, workflow support, quality control, and educational explanations.
Information you provide may be processed through internal systems or third-party service providers used to support document preparation, analysis, quality control, and workflow management.
We do not sell your personal information, uploaded documents, legal documents, financial documents, or case-related information.
4. How We Use Information
We may use your information for purposes including:
Providing document preparation services;
Reviewing intake information;
Preparing, organizing, or delivering documents;
Communicating with you about services;
Scheduling consultations or appointments;
Processing payments, refunds, and billing records;
Providing customer support;
Verifying identity, account ownership, or authorization;
Maintaining service records;
Responding to billing questions, disputes, or chargebacks;
Improving our services, forms, workflows, and customer experience;
Operating, securing, and maintaining our websites and systems;
Detecting, preventing, or responding to fraud, misuse, unauthorized access, or security issues;
Complying with legal, regulatory, tax, accounting, and business obligations;
Enforcing our Terms of Service, Refund Policy, agreements, and rights;
Training, supervising, or quality-checking internal workflows;
Creating internal business reports and analytics; and
Other purposes disclosed at the time information is collected.
5. How We Share Information
We do not sell your personal information, uploaded documents, legal documents, financial documents, or case-related information.
We may share information only as reasonably necessary for business, service, legal, security, or operational purposes.
5.1 Service Providers and Vendors
We may share information with trusted service providers who help us operate our business and provide services, including:
Payment processors;
Customer relationship management platforms;
Intake form providers;
Scheduling platforms;
Email and SMS providers;
Phone and voicemail providers;
Cloud storage providers;
Document preparation, document review, and workflow tools;
AI-assisted analysis or drafting tools;
Website hosting and analytics providers;
Fraud prevention and security providers;
Contractors, administrative support, or document support personnel;
Accounting, tax, legal, compliance, or business advisors; and
Dispute-resolution, chargeback, or records-management providers.
These providers are permitted to use information only as needed to perform services for us or as otherwise permitted by law.
5.2 Payment Processors
Payments are processed by third-party payment processors. We may share transaction-related information with payment processors for payment authorization, fraud prevention, refunds, receipts, chargeback responses, tax records, and other payment-related purposes.
We do not store full credit card numbers.
5.3 Referral or Affiliate Partners
If you were referred to us by a referral partner, affiliate, business partner, or marketing partner, we may share limited service-status information with that referring party solely for referral tracking, administrative, or compensation purposes.
Limited service-status information may include whether you signed up, whether your matter is active, whether documents were prepared, whether the matter remains pending, or similar non-sensitive status information.
We will not share your uploaded court documents, detailed case facts, financial account information, payment card information, or sensitive personal information with a referral partner without your separate written consent, except as required by law or as otherwise described in this Privacy Policy.
5.4 Legal, Safety, and Compliance Reasons
We may disclose information if we believe disclosure is reasonably necessary to:
Comply with law, subpoena, court order, legal process, or government request;
Protect our rights, property, systems, users, customers, or business;
Enforce our Terms of Service, Refund Policy, agreements, or other policies;
Prevent, detect, investigate, or respond to fraud, misuse, unauthorized access, security incidents, or illegal activity;
Respond to chargebacks, payment disputes, complaints, claims, or legal proceedings;
Protect against harm, liability, or unlawful conduct; or
Comply with tax, accounting, regulatory, or business record obligations.
5.5 Business Transfers
If Hermox Document Solutions LLC is involved in a merger, acquisition, sale of assets, reorganization, financing, bankruptcy, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.
6. Cookies, Tracking, and Analytics
Our websites may use cookies, pixels, tags, analytics tools, and similar technologies to:
Operate the website;
Remember preferences;
Understand website traffic;
Measure advertising or marketing performance;
Improve user experience;
Detect errors or security issues;
Prevent fraud or misuse; and
Analyze how visitors interact with our services.
You may be able to control cookies through your browser settings. Disabling cookies may affect website functionality.
7. SMS, Email, and Communications
By providing your phone number, email address, or other contact information, you consent to receive communications from Hermox Document Solutions LLC and, where applicable, BlockMyDebt.
Communications may include:
Transactional messages related to your account, purchase, payment, intake, or service status;
Appointment reminders and scheduling confirmations;
Follow-up messages requesting documents, information, signatures, or clarification;
Service updates and document status notifications;
Educational content related to your matter or the services;
Customer support communications; and
Marketing communications, where permitted by law.
Communications may be sent by SMS text message, email, phone call, voicemail, or other electronic means, including through automated dialing, messaging, or scheduling systems where permitted by law.
Message and data rates may apply. Message frequency varies.
To opt out of SMS messages, reply STOP to any text message you receive from us. To opt out of marketing emails, click the unsubscribe link in any marketing email.
Opting out of transactional messages may affect our ability to provide services or important service notifications.
8. Data Retention
We may retain records, uploaded documents, communications, transaction records, intake forms, document-preparation records, delivery confirmations, billing records, customer support records, and related information for as long as reasonably necessary to:
Provide services;
Maintain business records;
Complete document preparation;
Respond to customer requests;
Process payments or refunds;
Respond to payment disputes or chargebacks;
Prevent fraud or misuse;
Resolve disputes;
Enforce agreements;
Comply with legal, regulatory, tax, accounting, or reporting obligations;
Maintain quality control; and
Protect our rights, customers, systems, and business.
Retention periods may vary depending on the type of information, the nature of the service, legal requirements, dispute history, and business needs.
9. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, or loss.
However, no method of transmission, storage, website operation, electronic communication, or digital processing is completely secure. We cannot guarantee absolute security.
You are responsible for using secure devices, protecting your passwords, avoiding insecure networks, and notifying us promptly if you believe your information or account may have been compromised.
10. Your Choices and Privacy Rights
Depending on your state of residence and applicable law, you may have the right to request:
Access to certain personal information we maintain about you;
Correction of inaccurate personal information;
Deletion of certain personal information, subject to legal and business exceptions;
A copy of certain personal information;
Information about how your personal information is used or shared; or
Opt-out of certain marketing communications.
To submit a privacy request, contact us at:
We may need to verify your identity before fulfilling a request. We may deny or limit requests where permitted or required by law, including when information must be retained for legal compliance, dispute resolution, fraud prevention, accounting, tax, security, service completion, or enforcement purposes.
11. Do Not Sell Statement
We do not sell your personal information.
We do not sell uploaded documents, court documents, lawsuit documents, debt-related documents, financial documents, case-related information, payment information, or communications.
If our practices change in a way that requires additional disclosures or opt-out rights under applicable law, we will update this Privacy Policy accordingly.
12. Children’s Privacy
Our services are intended for adults who are at least 18 years old. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
13. Third-Party Websites and Services
Our websites, emails, or materials may contain links to third-party websites, payment processors, scheduling tools, communication platforms, or other services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. Your use of third-party services is subject to their own terms and privacy policies.
14. No Attorney-Client Privilege
Hermox Document Solutions LLC is not a law firm, and BlockMyDebt is not a law firm.
Information you provide to us is not protected by attorney-client privilege. Communications with us do not create an attorney-client relationship, legal representation, or legal advisory relationship.
We treat customer information as confidential business information and use reasonable safeguards to protect it, but it is not attorney-client privileged communication.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we update it, we will revise the effective date above.
Your continued use of our websites or services after an updated Privacy Policy is posted means you accept the updated Privacy Policy.
16. Contact Information
If you have questions about this Privacy Policy, our privacy practices, or your personal information, contact us at:
Hermox Document Solutions LLC
Email: [email protected]
Phone/Text: (800) 239-0986
Website: hermoxdocumentsolutions.com
State of Operations: Michigan, USA
BlockMyDebt, a service of Hermox Document Solutions LLC
Website: blockmydebt.com
Email: [email protected]
Copyright © 2026 Hermox Document Solutions LLC. All rights reserved.